Do you store your organization’s client information in a manner that it’s not simply precise and dependable, however easily available? Can you report on it for funders or your board? Case management systems, sometimes called client management systems, cover a wide array of specialized requirements and are frequently used by vastly different programs. While certain capability may vary, all case management systems serve basically the same role: to shepherd customers– whether your organization serves homeless people, students, or perhaps rescue animals– through the series of actions and services your programs supply.
At a standard level, these systems track the information you have to serve your constituents. This may consist of the person’s age, address, job history, academic development, or childcare circumstance. They also track interactions between staff and constituents, individualized plans, and progress toward those plans, allowing you to report on the information you’ve collected.
Employment Ontario Information System
Case Management System (EOIS-CAMS)
The EOIS Case Management System supports the delivery of Literacy and Basic Skills (LBS), Employment Service (ES), Summer Jobs Service (SJS) along with ministry delivered applications consisting of Second Career (SC), Feepayer, Ontario Self Employment Benefit (OSEB) and Job Creation Partnership (JCP).
EOIS-CaMS is a web-based system developed with out-of-the-box software procured from IBM– Cúram. Cúram software uses conventional web technologies and formats which should work with all internet web browsers; nevertheless, Microsoft Internet Explorer 7 is the web browser that is officially supported. It is also needs that workstations have the Sun JRE 1.4.2 and greater plug-in which is required for Cúram online aid. The Adobe SVG Viewer 3.0-3.03 and Adobe Shockwave Flash Player 9.0.124 or greater are also needed to see Cúram application pages such as workflow procedures, charts, etc
. Reports are generated using more than simply the Service Delivery Site Reference Number. EOIS- CaMS reports use multiple data sources to guarantee performance and operations results are correctly connected with the correct applications and agreements. The data made use of includes program name, service plan type (e.g., Literacy and Basic Skills, Employment Service, Summer Jobs Service), and the service plan begin and close dates among others.
Client information protection in EOIS-CaMS
Guaranteeing the protection of customer information was a crucial component in the development of EOIS- CaMS. The ministry has worked closely with internal and external privacy specialists to ensure the system protects customer information and fulfills all necessary legislative demands.
Due to technical compatibility problems in incorporating with external systems, as well as privacy commitments pertaining to client information, EOIS-CaMS will not integrate electronically with external systems. Company have access to various reports that supply them with the information they require to effectively provide programs and services. These reports catch the client information gone into in EOIS-CaMS and can be formatted to import customer information into other systems. More information on EOIS-CaMS Reports can be found on the Employment Ontario Partners’ Gateway.
Access to EOIS-CaMS is secured by distinct user names and passwords. The ability to see and access client-level information is controlled by specific user functions and authorizations assigned within the system, with only authorized staff having access to EOIS-CaMS. In addition, MTCU users are bound by the Freedom of Information and Protection of Privacy Act (FIPPA). Service carrier users are required to follow their contractual obligations identified in their contract with the ministry and in many cases, Personal Information Protection and Electronic Documents Act (PIPEDA) or the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
Interactive EO Case and Service Plan Modules.
The EOIS Case Management System Interactive EO Case and Service Plan modules upgrade the current online modules by including interactive functions that work as a simulated training environment for the user.
Module One begins with a summary of the Case Management System architecture. It then information the process of registering customers and takes the user through a number of interactive workouts.
Module Two focuses on producing service plans, which are utilized to manage the services customers get. The interactive workouts take the user through this process from start to finish.
Module Three concentrates on updating the service plan in CaMS as the plan is performed and finished. There are a variety of interactive workouts, consisting of setting up reviews.
The ministry will remain to support future Employment Ontario requires and continues to enhance the performance of EOIS-CaMS. System enhancements have occurred regularly. At the time of this writing (January 2013), the ministry is planning to launch version 3.2 of EOIS-CaMS for April 2013. Enhancements and bug fixes will continue to be part of the system’s continuous development cycle. If company users have suggestions relating to system enhancements, they are motivated to contact their Employment and Training Consultant (ETC).